Nigeria’s Digitization threshold has reached 95% through ongoing innovative approaches in delivering initiatives, continuous collaborations, and stakeholder engagement, opening doors to incorporation of emerging technologies.
The Director General of (NITDA), Kashifu Inuwa disclosed this at the unveiling of the Agency’s 5th Edition of Service Charter in Abuja, Nigeria.
The DG-NITDA who was represented by the Director of IT Infrastructure and Solutions, Mr Oladejo Olawumi, said the current level of digitalization stands at 95% based on a survey related to their service charter.
“Well the level of digitalization I will say is above 90%, right now and even from our survey we did based on the service charter we are already at 95%.
“They aim to further improve digitalization in all aspects, with a focus on enhancing digital literacy and Promoting technological development in Nigeria.”
Speaking on the New Services Charter, Inuwa said this shows NITDA’s continuous efforts to achieve excellence which is a step towards Nigeria’s digital transformation and a commitment to ongoing improvement and innovation.
“It also attests to our unwavering commitment to excellence, transparency and accountability.
Inuwa said “it is a Public policy document furnishing an aperture that categorically outlined our core services, management of customer service standards, and mediums of communication to our external customers.
“With a firm belief in the transformative power of technology to drive socio- economic development, we pledge to uphold the highest standards of regulatory oversight, stakeholder engagement and service delivery, striving timely to empower and support the Nigeria IT ecosystem.
“We are steadfast in our mission to position Nigeria as a global leader in the digital age, where technology catalyses progress and prosperity for all.”
Inuwa noted that with evolving new technologies there is a need to adapt Nigeria’s current digital infrastructure to evolve with developing trends and updates.
“The launch of a new service charter is aimed at Incorporating new ideas and improvements, empowering Nigeria to become a digitally transformed nation through NITDA (National Information Technology Development Agency) by Leveraging technology to drive digital transformation and continuous improvement. Identifying ways to enhance and refine the service charter to achieve these goals.
“The deployment of new technology leads to the need for change due to the constantly evolving nature of technology. In the past two years, new technological advancements have been discovered, such as Artificial Intelligence (AI), which need to be incorporated in Nigeria to stay current with technological progress.
“So based on that, we found that we need to actually develop new technologies and have a new service charter to ensure that we’re able to meet that excellence we are trying to strive at so to ensure that Nigeria is digitally empowered.”
The National Coordinator/CEO, Servicom, Mrs Nnenna Akajemeii who commended NITDA on the launch of the new service charter said this marks a significant step towards service improvement in Nigeria.
According to Mrs. Akajemeii the service charter contains the mandate of needs that are broken down into measurable standards and then for us, beyond being standards, they are promises of how these services would be delivered to the people of Nigeria.
“All of their key services can now be measured and tracked and reported upon, and so they are holding out of these documents as an engagement between the service providers in need of them and they are stakeholders telling them what they can get from them as an office of the Government.”
The National Coordinator emphasized the need for effective implementation which she said will determine how well NITDA is positioned to improve the services provided to its customers
“When there is accountability to the citizens, it means public institutions have a social obligation to render service and therefore have a legitimate expectation to be provided with quality services without a commercial motive.
“For SERVICOM its measure of excellence lies in MDAs delivering customer focused services, the Service Charter is the operational tool to drive performance improvements.
“I sincerely hope that such an Initiative will make an impact in the Agency and in turn delivery of IT services will be impactful on all Nigerians,” She added.
